Refund & Cancellation Policy

1. Refunds

1.1 No Refunds. We do not offer refunds for subscription purchases (monthly) or credit pack purchases once payment has been processed.

1.2 This applies regardless of usage — whether you have generated sections, consumed credits, or not used the product at all.

1.3 Exception — Platform-Wide Access Failure. If a verified, material technical issue on our side prevents you from accessing the platform entirely for more than 72 consecutive hours after purchase (and we are unable to remedy it), we may, at our discretion, offer a proportionate credit or refund.

2. Cancellations

2.1 Subscriptions renew automatically unless cancelled before the next billing date.

2.2 You can cancel at any time through the Stripe customer portal or by contacting support@draftbox.ai.

2.3 Cancellation stops future billing. You will retain access and your remaining credits until the end of your current billing period.

2.4 We do not provide partial refunds for unused time, credits, or features.

3. Digital Product Access Waiver

3.1 By subscribing or purchasing credits, you request and receive immediate access to digital content and waive the 14-day withdrawal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

4. Support & Resolution Process

4.1 Official Support Channel. Our primary support channel is email at support@draftbox.ai.

4.2 Direct Resolution Requirement. You agree to first contact Draftbox via our official support channel and allow us a reasonable opportunity of 24 hours to investigate and resolve any issues before initiating any external complaint, dispute, or chargeback.

4.3 Evidence & Cooperation. You agree to cooperate with reasonable requests for information and troubleshooting (e.g. device/browser details, screenshots, timestamps). We log security and usage signals (including IP addresses, login activity, and credit usage) to verify access and usage.

5. Payment Disputes & Chargebacks

5.1 No Chargebacks for Accessible Services. By purchasing, you agree not to initiate a chargeback or payment dispute for services that were accessible to you or provided as described.

5.2 If You Dispute Anyway:

• We will submit evidence of access/usage and our policies to the payment provider.
• If the dispute is resolved in our favour, your access will remain subject to our Terms of Service.
• If your dispute results in a reversal, we will (a) suspend or terminate your account, (b) revoke licences and credits, and (c) seek recovery of the fees and reasonable third-party dispute costs.

5.3 Administrative Fee. Where permitted by law, a reasonable administrative charge may be applied to cover dispute handling costs if you initiate a dispute without first following the Support & Resolution Process in Section 4.

6. Abuse & Fair Use

6.1 We may suspend or terminate access (without refund) in cases of abuse, fraudulent activity, or violations of our Terms of Service, including excessive or automated credit consumption intended to evade fair use.

7. Changes to This Policy

7.1 We may update this policy at any time. Changes take effect upon posting to our website.

7.2 You are responsible for reviewing this policy periodically.

8. Contact

If you have any questions about this policy, please contact us: